UK public bodies face a surge in chatbot-generated complaints and requests that staff say are harder to process than conventional correspondence. Hollie Wickens, a senior caseworker in a Labour MP's office, reports that half the emails her team receives now involve AI-generated content. She says the volume has grown from "a trickle in 2024" to "an onslaught" and that processing these messages is more complex and time-consuming than handling traditional complaints, despite her decade of experience in the role. MPs, local authorities, lawyers and schools are all affected by the trend.